Thank you for shopping at Ayur Sparsh. We want to ensure your satisfaction with every purchase. Please read our Cancellation and Return Policy carefully before making a purchase.

Cancellation Policy:

– Orders can be canceled within 24 hours of placing the order, by contacting our customer support team.

– Refunds for canceled orders will be processed within 7 business days.

– Once an order has been shipped, it cannot be canceled.

Return Policy:

We accept returns for the following reasons:

1. Defective or Damaged Items:

   – If you receive a defective or damaged item, please contact us within 3 days of receiving the product.

   – Provide clear photos of the damaged or defective product along with your order number.

   – We will provide a replacement or issue a refund after evaluating the situation.

2. Wrong Item Received:

   – If you receive an item different from what you ordered, please contact us within 3 days of receiving the product.

   – Provide clear photos of the received item, its packaging, and your order number.

   – We will arrange for the correct item to be shipped or issue a refund as appropriate.

Conditions for Return:

– Items must be returned in their original packaging, with all tags and labels intact.

– The product must be unused and in the same condition as when received.

– Return requests must be initiated within 3 days of receiving the product.

Return Process:

1. Contact our customer support team with your order details and reason for return.

2. Await our response and approval for the return.

3. Pack the item securely in its original packaging.

4. Our team will arrange for the pickup or provide instructions for shipping the product back to us.

5. Once we receive the returned item and inspect it, we will process the refund or replacement within 7 days.

Refund Process:

– Refunds will be processed using the original payment method.

– It may take 10 business days for the refunded amount to reflect in your account.

Non-Returnable Items:

Certain items, such as [list of non-returnable items], cannot be returned due to hygiene or safety reasons.